The BPA Financial Group of Companies conducts ongoing quality
control reviews of benefits delivery in all departments to ensure
consistent and accurate delivery of services.
Member inquiries directed to the Administration, Claims and Pension
departments are handled within 24 hours. These departments are
overseen by experienced, qualified supervisors and managers that
will ensure our quality standards are achieved.
Our knowledgeable Administration and Pension departments will ensure
that your Trust Funds are administered in accordance with the plan
provisions and all applicable legislation. We have developed a
comprehensive program to ensure that this goal is met.
Our commitment is to provide prompt, efficient, and most importantly
accurate attention to detail when our Claims Examiners adjudicate
claims for your Health Benefits Trust Fund. Our claims
turnaround times and accuracy rates
are among the best in the industry.
Every effort is made to set realistic and achievable standards. We
think we have set high standards that are achievable on a consistent
basis.
