Please click one one of the links below to navigate to the appropraite group of questions.
Where can I get a claim form?
Where do I mail my claim form?
What if I have questions when completing my claim form?
How do I find out if a drug is covered?
Can I get a list of benefits covered under my benefit plan?
Once I have sent in all the required documents and completed paperwork, how long will it be before I receive my payment?
Ques: Where can I get a claim form?
Ans: You may contact your Claims administrator in your local BPA office to have a claim form mailed to you, or you may obtain a generic claim form from this BPA website and print the form yourself.
Ques: Where do I mail my claim form?
Ans: The appropriate address will depend on several factors. If BPA has mailed you a claim form, the proper mailing address for you will already be on that form. If you are uncertain, you may call your Claims administrator in any local BPA office and they will assist you. Rest assured that if you mail your form to any BPA office, BPA will redirect the claim to the proper BPA location.
Ques: What if I have questions when completing my claim form?
Ans: If you have any specific questions, you may always contact your Claims administrator for assistance with completion of the claim form.
Ques: How do I find out if a drug is covered?
Ans: Drug coverage is plan specific. There is no way to confirm here if a specific drug is covered or not. You will need to contact your Claims administrator in your local BPA office for further details.
Ques: Can I get a list of benefits covered under my benefit plan?
Ans: Yes. You may contact BPA or your Union office for a benefit booklet which will outline your coverage. Benefit booklets will not list specific drugs that may be covered, so you should call your Claims administrator in your local office if this is the information that you require.
Ques: Once I have sent in all the required documents and completed paperwork, how long will it be before I receive my payment?
Ans: Providing that BPA has received fully completed forms and that no further information is required to adjudicate your claim, you should normally expect that BPA will mail you your cheque within 10 business days. Certain times of year the volumes are higher or lower and the actual time frame will depend on the volumes at any given time.